Everyone knows what it is like to deal with a substandard customer service department. Consumers, professionals, everybody has dealt with long wait times on one of those completely unhelpful 800-numbers with their maddening recordings (“You’re the next caller”, “Press 1 for this, Press 2 for that”, etc.), then when you actually get someone on the phone they take you through a list of possible solutions that in no way improves your problem. Sound familiar? Sure it does. We’ve all been there at one time or another and few things are more frustrating.
In the optometry/ophthalmology community, neither doctors nor their staff have the time to deal with nonsense such as this. Their main goal is to offer quality care to their patients.
Patient’s look for doctors with stellar reputations when choosing an optometrist or ophthalmologist that they trust. The same kind of reputation is what the eye care professional is looking for when purchasing the latest technology that they need in their practice. And one very clear path to finding that perfect company is by looking at the customer service and satisfaction backgrounds of all companies under consideration.
Fundus Photo, LLC (and its sister company, St. Louis Ophthalmic Equipment Company), have provided the best of the best in both areas to the optometry industry for twenty-two years, thus establishing itself as the trusted supplier for discerning professionals across the country. They feature top-quality new and professionally refurbished ophthalmic equipment: surgical microscopes for all specialties, digital fundus camera systems and digital retinal camera systems, digital imaging upgrades for fundus cameras and digital imaging upgrades for retina cameras – and the list goes on.
What they also deliver, however, is the promise of a peaceful, easy transaction for the medical professional who makes the wise choice to deal with them. All of their equipment comes with expert zero-cost technical support, the value of which cannot be overestimated. If problems or questions arise you will not be subjected to a long wait on the phone only to eventually speak to someone who isn’t sure how the equipment works and is basically reading from a script and having you try one thing after another that doesn’t help.
No, you’ll deal with a highly trained professional who understands how the equipment works and can explain it to you. Assistance in planning, installation, training, trouble shooting, maintenance, upgrading and more is provided.
And if the need arises, you can speak directly with the founder of the company. How many suppliers are willing to make that claim? Not many.
The high-priced technology that’s required today to achieve correct results can be affordable with this team. In addition to brand new state-of-the-art eye care equipment at attractive prices, they also offer refurbished equipment that can provide a greater return on investment while easing the burden on an already-strained budget.
Dale Brodsky and his team have achieved a stellar reputation in this industry because St. Louis Ophthalmic and Fundus Photo, LLC (which he established in 2007), always do what they say they will do. Brodsky has demonstrated for more than two decades that his clients come first – no extra fees, no stress. Just the equipment you need at prices you can afford.
Your Partner in Imaging! www.FundusPhoto.com